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What should I do if the invoice is rejected after failing the review?

How to handle the situation when the invoice is rejected and the audit fails?

First, please check the reason for the rejection in the status bar of the application list (select the item and move the mouse to the status bar), and then reapply for the invoice following the prompts. The following are possible situations of audit failure:

  1. The corresponding payment is made by a third party but the payment proof has not been uploaded;
  2. Real-name authentication has not been completed, or a contract has not been signed;
  3. The application for the value-added tax ordinary invoice does not fill in the taxpayer identification number (unified social credit code);
  4. The content and tax rate of the invoice selected do not match the products actually purchased.

If you have any questions, please feel free to contact our customer service for help at any time.