Balance Alert
Applicable Scenarios
The insufficient balance alert is suitable for users with large monthly consumption fluctuations and small remaining account balances. This service aims to remind users to recharge in a timely manner when their account balance is insufficient, to avoid arrears or even the system recycling of in-use resources.
Setting Method
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Ubill → Overview → Balance Alarm
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After entering the settings page, set the alert red line and alert method according to actual needs
Reminder Content and Method
- The default recipient of the current insufficient balance alert is the main account user. Other notification recipients can be set, with a maximum of 5 notification recipients per account.
- Three reminder methods are available: email, SMS, and phone call (at least one must be selected, or all can be selected), and users can choose according to their actual needs.
- The alert content can refer to the following example:
Your account XXXXX has a balance of XXX yuan, and there are X resources that will expire in 7 days. Some resources do not support payment with bonus funds. To prevent resource expiration and service suspension, please recharge in a timely manner. If you have already recharged, please ignore this message. Genesis Cloud wishes you a pleasant day, thank you!
FAQ
Q: What should the balance threshold be set to? A: It is recommended to set the threshold as 1.5 times the estimated resource cost to be incurred next month.
Q: After setting up the balance alert, when might I receive the reminder? A: When the account balance is lower than the balance threshold, or the account balance is lower than the total renewal amount due within 7 days, or the cash part of the account is lower than the cash part of the renewal amount due within 7 days, you will receive a reminder around 10:00 on the same day.
Q: What if I don’t want to receive balance alert notifications?
A: You can enter the balance alert settings page and turn off “Alert Notifications”.
